LEGAL

Privacy Policy

Effective and last updated: August 11, 2026

This Privacy Policy explains how Fast Seven LLC, doing business as Fast Seven Appliance Repair ("Fast Seven," "we," "us," or "our"), collects, uses, discloses, and protects information when you use our website, request service, call, text, or otherwise communicate with us.

1. Information we collect

• Contact and identity information: name, telephone number, email address, service address, and billing address.
• Service information: appliance type, brand, model, serial number, photographs, problem descriptions, appointment details, estimates, invoices, warranty information, and communication history.
• Transaction information: payment and billing records. Payment card details may be processed directly by our payment providers; we do not intentionally store complete card numbers on this website.
• Device and website information: IP address, browser/device type, referring pages, pages viewed, and approximate location derived from IP, where collected by hosting or analytics providers.
• Communications: calls, voicemails, emails, and texts. If a call is recorded, we will provide notice and obtain consent as required by applicable law.

2. How we collect information

We collect information directly from you through our service-request form, telephone calls, text messages, emails, in-person service, and payments. We may also receive information from authorized property managers, landlords, warranty providers, referral partners, Yelp, or other platforms through which you contact us. Website and referral information may be collected automatically through hosting logs, Google Analytics 4, cookies, and similar technologies.

3. How we use information

• Schedule, diagnose, provide, and follow up on appliance services;
• Contact you about appointments, technician arrival, estimates, invoices, warranties, and support;
• Process payments and maintain business and tax records;
• Operate, secure, troubleshoot, and improve our website and services;
• Prevent fraud, protect customers and technicians, enforce agreements, and comply with law;
• Send marketing only where permitted and honor opt-out requests.

4. How we disclose information

• Service and technology providers: Housecall Pro for CRM, scheduling, calling, messaging, estimates, invoices, and related operations; Google Forms and Google Sheets for receiving and organizing service requests; Google Analytics 4 for website measurement; and website hosting, communications, payment, accounting, and IT/security providers.
• Technicians and business partners: assigned technicians, parts suppliers, and authorized subcontractors who need information to perform requested service.
• Referral and communication platforms: when you choose to interact with us through Yelp or another platform, that platform processes information under its own terms and privacy policy.
• Legal and safety purposes: authorities, insurers, professional advisers, or others when required by law or reasonably necessary to protect rights, safety, and property.
• Business transfers: a buyer, successor, or adviser in connection with a merger, financing, sale, or transfer, subject to appropriate protections.

We do not sell personal information. We do not share mobile numbers or SMS opt-in/consent information with third parties or affiliates for their marketing or promotional purposes.

5. Text messages and calls

If you opt in, we may send service-related messages such as appointment confirmations, arrival updates, estimate or invoice notices, and follow-ups. Message frequency varies; message and data rates may apply. Reply STOP to opt out or HELP for help. Review our SMS Terms.

6. Retention and security

We retain information for as long as reasonably necessary to provide service, administer warranties, maintain tax and business records, resolve disputes, enforce agreements, and satisfy legal obligations. Retention varies by record type. We use reasonable administrative, technical, and physical safeguards, but no Internet system is completely secure.

7. Your privacy choices

You may ask to access, correct, or delete personal information we maintain about you, subject to legal and operational exceptions, by contacting us below. We may verify your identity. You may opt out of marketing email through its unsubscribe link and texts by replying STOP.

California law may provide additional rights when a business meets applicable statutory thresholds. We will honor legally applicable requests and will not discriminate against you for exercising a privacy right. We currently do not sell or share personal information for cross-context behavioral advertising.

8. Cookies, analytics, and referral measurement

We use Google Analytics 4 to understand website use and improve customer experience. Google Analytics may process information such as device and browser details, approximate location, referring source, pages viewed, scrolling, and interactions with Call, Text, Request Service, form-submission, and Yelp links. We also preserve referral and UTM information so we can understand whether a visitor arrived from sources such as Google, Bing, Yelp, ChatGPT, or another website. Analytics information does not include the appliance problem, service address, or form contact details you submit to us.

You can limit analytics through browser settings, content-blocking tools, or Google's available opt-out controls. Blocking analytics does not prevent you from calling, texting, or submitting a service request. We do not currently respond to browser “Do Not Track” signals because there is no uniform standard, and we honor Global Privacy Control where legally required.

9. External services

Our website links to or uses third-party services including Google Analytics, Google Forms, Google Sheets, Yelp, Housecall Pro, mapping, communications, and payment providers. Those providers may process information in the United States or other locations under their own terms and privacy policies. Fast Seven does not control the privacy practices of a third-party website you choose to visit.

10. Children

Our services and website are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13.

11. Changes to this policy

We may update this policy from time to time. We will post the revised version here, update the date above, and provide additional notice when required by law.

12. Contact us

Fast Seven LLC d/b/a Fast Seven Appliance Repair
Santa Monica, California 90402
(310) 901-8567
info@fastseven-appliance.com