A washer may not drain because of an incorrect cycle, a restricted drain hose, an accessible filter issue on applicable models, a failed pump, or a sensor or control problem. Water left inside can also keep the door locked and prevent spinning.
Common possible causes
A symptom can have more than one cause. These are common possibilities—not a diagnosis of your specific appliance.
- Drain hose kinked, crushed, or positioned incorrectly
- User-accessible pump filter restricted on applicable models
- Drain pump obstructed or failed
- Pressure sensor, wiring, or control fault
Safe basic checks
Use only checks that do not require removing panels, touching wiring, or working with gas or internal refrigeration components.
- Select cancel or drain once and listen for pump operation.
- Check the visible drain hose for a sharp bend or crushing.
- Follow the owner manual before touching any user-accessible filter.
- Prepare for water release and stop if the procedure is unclear.
When to call an appliance technician
Request service if the washer hums without draining, repeatedly displays a drain error, leaks, or contains water that cannot be safely removed. Do not tip or disassemble a full washer.